Food Delivery
Swiggy, Zomato, and sector-wide food safety — when order scale outruns accountability product.
Daily meals, FSSAI accountability, resolution SLAs
P0Food DeliverySwiggy
7,482FSSAI food app grievances FY25
The FSSAI Complaint Curve
FSSAI logged 7,482 food-app grievances in FY25. Swiggy NCH grew 5.5× since FY21 — accountability product lags order scale.
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P0Food DeliveryZomato
5×NCH growth since FY21
Who Owns a Bad Meal?
Zomato NCH grew 5× since FY21. User sees one brand — restaurant and rider are invisible when food fails.
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P0Food DeliveryFood delivery sector
21Kfood app complaints in 5 years
21,000 Food Complaints
FSSAI: 21,042 food-app complaints in 5 years; 7,482 in FY25 alone. Sector-wide accountability design lags order growth.
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